Powhatan Internet Cooperative will strive to provide fast, reliable Internet access and related telecommunication services at the highest value to our member-owners. We exist to enhance the quality of life of the communities in which we serve and live. We achieve this mission by our actions that demonstrate integrity, fiscal responsibility, member engagement, community involvement, and by living out the cooperative principles.
Powhatan Internet Cooperative will be a model of service excellence achieving significant improvements in customer satisfaction and reliability. We will place our members first and will be known for strong member relations and an engaged membership that respects and understands the value of us as a cooperative.
We will continuously strive to achieve a strong financial performance that stabilizes rates and improves the value for our members.
We will strive to be known as a progressive system, with a strong safety culture, high performance standards and best business practices that optimally applies technology to improve service and efficiency.
We will achieve high results through motivated, skilled and knowledgeable workforce that takes pride in ownership of its work and is prepared to take the Internet Co-op through the future years. We will achieve a positive workplace culture where the Board, Manager and Staff live out its core values.
Co-operatives are based on the values of self-help, self-responsibility, democracy, equality, equity and solidarity. In the tradition of their founders, co-operative members believe in the ethical values of honesty, openness, social responsibility and caring for others.
The co-operative principles are guidelines by which co-operatives put their values into practice.
1. Voluntary & Open Membership. Co-operatives are voluntary organisations, open to all persons able to use their services and willing to accept the responsibilities of membership, without gender, social, racial, political or religious discrimination.
2. Democratic Member Control. Co-operatives are democratic organisations controlled by their members, who actively participate in setting their policies and making decisions. Men and women serving as elected representatives are accountable to the membership. In primary co-operatives members have equal voting rights (one member, one vote) and co-operatives at other levels are also organised in a democratic manner.
3. Member Economic Participation. Members contribute equitably to, and democratically control, the capital of their co-operative. At least part of that capital is usually the common property of the co-operative. Members usually receive limited compensation, if any, on capital subscribed as a condition of membership. Members allocate surpluses for any or all of the following purposes: developing their co-operative, possibly by setting up reserves, part of which at least would be indivisible; benefiting members in proportion to their transactions with the co-operative; and supporting other activities approved by the membership.
4. Autonomy & Independence. Co-operatives are autonomous, self-help organisations controlled by their members. If they enter to agreements with other organisations, including governments, or raise capital from external sources, they do so on terms that ensure democratic control by their members and maintain their co-operative autonomy.
5. Education, Training & Information. Co-operatives provide education and training for their members, elected representatives, managers, and employees so they can contribute effectively to the development of their co-operatives. They inform the general public – particularly young people and opinion leaders – about the nature and benefits of co-operation.
6. Co-operation among Co-operatives. Co-operatives serve their members most effectively and strengthen the co-operative movement by working together through local, national, regional and international structures.
7. Concern for Community. Co-operatives work for the sustainable development of their communities through policies approved by their members.